• Can I order multiple items?

    Yes, you can! On the product page, select the style, size and color of the items you would like to order, and click on the green "Add to cart" button to add them to your cart. Feel free to browse other products in our categories. When you are finished shopping, you can proceed to checkout by clicking on the shopping cart icon in the upper right corner of the product page, and then clicking on the green "Checkout" button.

  • How much does the printing cost? Will it cost more to print with more colors?

    The cost of printing is included in the production price of each style. This is always quoted when you’re creating your product. We do not charge on each colors when it is added. Prices add up based on the placement of the prints.

  • I’d like to change my order items. Can I still do this?

    Yes, you can do so if your item has not been sent to production. Please click the blue button on your confirmation email to visit your personalized tracking page where you can change your order items. Or you can simply go to My Page on our site to check your status.
    If you would like to add another item into your order, we encourage you to create a new order. If you wish to change the style or color, we encourage you to cancel your order and create a new one.
    If you do not see the editing option, Unfortunately we can no longer make any modifications to your order – we've already started printing it in the hope of getting it to you as soon as possible!

  • I just realized that I ordered the wrong size. Can I change it?

    Yes! You are able to update your sizing information before your items are on production status. Just click the blue button on your confirmation email to visit your personalized order summary page where you can change your details.
    If you do not see the editing option, it means unfortunately we can no longer make any modifications to your order as your items have already been sent to print.

  • Do you offer refunds or exchanges?

    We guarantee the quality of all our products. We will provide refunds within 30 days if the product is damaged or significantly different than what is displayed on the product page.

  • I've received the product with wrong size or color.

    Please contact us with the details of the items you received. Our customer service team will be happy to help! Contact via email: creatorcare@linefriends.com

  • What happens if my items are damaged?

    If you have received a damaged item, we will replace the item with no additional cost. The damaged item should be returned to LINE FRIENDS CREATOR in order to process the exchange. If we are unable to replace the item due to the inventory, we will refund you in full price, shipping included. Please contact our department via email: creatorcare@linefriends.com

  • You made a mistake on my order.

    If it has to do with specific colors of ink or the shirt, the digital images we display have the most accurate color possible. However, due to differences in computer monitors, we cannot be responsible for variations in color between the actual product and display monitor.

    If you have received the wrong or defected item, please contact us via email: creatorcare@linefriends.com

    We will work with you to make it right. Often, this will simply require that you send us a pic of our error so we can a) verify your claim and b) shame the offending department. There is no need to send it back to us, please donate the items to a local charity or someone in need as part of our Hope Gives policy.

  • What happens if my item is damaged after washing?

    LINE FRIENDS CREATOR is not responsible for the damage incurred by washing or natural wear and tear. We strongly suggest following the care instructions on product care label.
    To best preserve the quality of your apparel, we recommend washing it on a cold cycle, inside out, and without tumble drying.