FAQ

Shipping and Delivery
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  • Delivery Regions

    LINE FRIENDS CREATOR is available at these regions:

    [Asia] Cambodia, Mainland China, Hongkong, Indonesia, Japan, Korea, Malaysia, Myanmar, Philippines, Singapore, Taiwan, Thailand, Vietnam

    [North America] United States of America, Mexico

    [South America] Brazil

    [Oceania] Australia

    [Eurasia] Russia

  • When will I receive my order?

    All LINE FRIENDS CREATOR merchandises are made to order.
    Once your order is shipped, standard shipping time applies. You can always click the link in your confirmation email to visit your order summary page for updates on the status of your items.

    Keep in mind that delivery time on some international orders may take slightly longer – up to 2 weeks to certain countries depending on customs regulations.

    Delivery times begin one business day after the order is shipped.
    You will receive an e-mail containing your Tracking Number once your package has been shipped from our production center.

    Please contact us if your order has not arrived within the estimated delivery time.

  • How long does the printing usually take?

    Since we print to order, printing times can vary. Our current printing schedules takes about 3-5 business days for apparels. Mug, canvases, fabrics, hats and phone cases also takes about 3-5 business days. These estimates do not include transit time.

  • Can I change shipping method?

    To change the shipping method on your order, you will need to cancel your initial order and place a new order.

  • I need to change my shipping address.

    You can only change your shipping address if your items have not been sent to production.
    Please click the blue button in your confirmation email to visit your order summary page where you can change your shipping address. Click the “Update your address” link to change your shipping details.

    If you do not see the editing option, it means your order has been sent to production and we can unfortunately no longer make any changes to your shipping address.

    Please note:
    Because of the shipping, we cannot change your delivery country.

  • I’m being asked to pay a customs fee to receive my package, can you help?

    While we cannot be responsible for import taxes charged by your government, please contact us through ______ with a scan or photo of the customs receipt showing the charge, and we will get back to you as soon as possible.

  • What happens if the item was “Returned to Sender”?

    If your order has been deemed undeliverable by the postal service and returned to us, we will ship it back to you at no additional cost. If you would prefer a refund, we would be happy to refund you in full for the cost of the item(s).

  • Can I send someone a gift directly?

    Yes, you can. You’ll just need to enter your giftee’s shipping address at checkout.
    Don’t worry - your invoice won’t be included in the package. It should have been sent in your order confirmation email.

  • Do you offer gift wrap?

    Not at this time. We don’t currently offer gift wrapping or custom notes.

Other Questions

If you have any questions regarding your order, please get in touch with our support team by emailing creatorcare@linefriends.com and we will do our best to reply within 24 hours!